Bedside Lamp, Nordic Double Head Wall Light,Custom Color Wall Lamp

Swiss Light Studio is pleased to offer global delivery services, excluding Russia, Africa, India, and China. Rest assured that your order will be securely packaged and dispatched to a location that suits you best.

SHIPPING METHODS AND PRICING

We have two delivery options for you to choose from:

• Express Delivery (5-8 Business Days):
• Standard Delivery (2-3 Weeks):

CUSTOMS DUTIES AND TAXES

Kindly note that all duties and taxes incurred are the buyer's responsibility. These charges fall outside our jurisdiction and their exact figures are unpredictable. We advise consulting with your local customs office or tax authority for detailed information before making a purchase.

ORDER PROCESSING AND DISPATCH TIMES

Our commitment is to deliver your unique, handcrafted items promptly. Considering our products are bespoke and crafted upon order, we ask for a production period of 5-7 working days. Items that are readily available typically ship within 1-2 working days subsequent to order placement.

ANTICIPATED DELIVERY DURATIONS

• DHL Express: Anticipate a 5 to 8 business day arrival, location-dependent.
• Standard Post: Awaiting period is generally 2-3 weeks, depending on your region.

A confirmation email will be sent your way once your order is en route, featuring tracking capabilities to monitor your parcel's progress.

TRACKING YOUR SHIPMENT

Upon dispatch, you'll receive an email containing your tracking details. The initial scan might take up to 48 hours to show, so there's no cause for concern if the tracking doesn't display immediate movement.

Follow the tracking to know when your item is ready for collection at your local postal facility. (For DHL, USPS, UPS - direct delivery to your residence).

ISSUES WITH RECEIVING YOUR PACKAGE?

In instances where the package isn't collected in time (typically within a 3-7 day window) and is returned to us, we offer to resend it, though the shipping costs will be the customer's responsibility.

Should the customer decline the reshipment fee or wish to cancel the order at this point, we will process a refund of 50% of the product's price.

Accepted Payment Methods

• Credit and Debit Cards: We accept all major credit and debit cards, including Visa, MasterCard, and American Express.
• Electronic Wallets: For your convenience, you can use electronic wallets like Apple Pay and Google Pay for swift transactions.
• Shopify Payments: Utilizing Shopify Payments, we ensure secure and efficient processing of all transactions.

Transaction Security

• All transactions are processed through encrypted gateways, ensuring the highest level of security for your information.
• Advanced encryption technologies protect your data during transactions, safeguarding your personal and financial details.

Refund Policy

• Should you wish to return a product, please refer to our comprehensive return and refund policy for guidelines and procedures.

Currency and Conversion

• Prices are listed in your local currency.
• For international customers, the currency will be converted at the current exchange rate.

Taxes and Duties

• Taxes and duties are determined according to the recipient's country legislation and are included in the order total at checkout.

Questions and Support

• For any inquiries regarding the payment process, please contact us at

  info@swisslightstudio.com or through the feedback form on our website.